Frequently Asked Questions

USPS Delivery

We ship Internationally with the United States Postal Service. Your rate will be calculated at checkout.

7-day return policy

Not happy with a scent or size? Let us know within 7 days of receiving your order for a hassle free exchange or return.

Online support

Drop us a line at customerservice@sheamakery.com for help.

When will I receive my package?

SHIPPING: Receive your order within 7-14 days after purchase. Select items may arrive in separate packaging. USPS shipping fees are nonrefundable and not guaranteed.

BAKERY BOXES: We receive extremely high volume of Bakery Box orders monthly. Therefore, boxes arrive during the 3rd and 4th week of each month.

IMPORTANT!: During inclement weather and holiday sales please allow up to 14-20 days to receive your order. International purchases may require Customs or Duty fees as designated in your jurisdiction. Please check with your country's local postal service to find out if this applies to your purchase. Sheamakery.com is not responsible for these additional fees. 

How do I manage my Subscription?

Never forget to order your favorite skincare products again! (Currently available for Natural Skincare & The Bakery Box) Choose to purchase a product once along with the rest of your cart OR save as a recurring purchase. Manage your shipment frequency, addresses and payment information in your subscription management portal HERE. No need to enter payment or shipment information after your initial subscription has been initiated.

Discount codes can not be used on subscriptions unless otherwise noted. If you wish to use a discount code, subscription based items must be purchased separate from remainder of cart.

PLEASE NOTE! To change your delivery address to your subscription you must log in to your Subscription Management Portal before your Subscription renews.

ACCESS SUBSCRIPTION PORTAL BELOW

Returns/Exchanges

If you are not satisfied with your purchase you are entitled to a refund within 7 days of your request minus shipping cost. Refund request must be made within 7 days upon initial receipt of delivery (tracking delivery confirmation). Product must be returned in same condition as upon initial receipt of delivery. Candles and "Make Your Own Butter" cannot be refunded unless it is due to our own error or damaged during transit. Please take careful measures to ensure any returned items are packaged securely to avoid damage during shipping. Used or damaged items are not eligible for refunds. Order cancellations may be requested within 48 hours after purchase is made for a full refund including shipping fee.

If you would like to return a product or order, to begin the process please log into our return portal here: RETURN PORTAL

Promo Codes

If you received a savings code please enter your code before completing your purchase. The designated area will appear on your shopping cart screen at the bottom left corner beneath your item list. Once your purchase has been made, savings code can no longer be applied to your order. Please email us at customerservice@sheamakery.com before placing your order if you experience an issue with entering in your promo code. Discount codes expire within the issued year unless otherwise noted.

What if I have sensitive skin?

The majority of our products are made with natural ingredients (excluding some body butter fragrances and where otherwise stated) and therefore do respond well to all skin types. We use 100% skin safe fragrances and create our butters in accordance with IFRA guidelines. While most of our products have been used by people with fairly sensitive skin as well as skin conditions as Acne, Keratosis Polaris, Eczema and Dermatitis, everyone is different and therefore may experience different results. Please note that with products containing dead sea salt you may experience a temporary tingling sensation due to the fact that salt has exfoliating and purifying properties. If you experience any irritation that lasts for more than 5 minutes, discontinue use of product. If you wish to use our butter on your face as a moisturizer we recommend using 100% pure Shea butter due to the fact that many have found fragrances to aggravate sensitive skin conditions. Do Not Use fragranced body butters on cracked, newly shaven or irritated skin.

Skin sensitivities vary, test before use. If you have nut allergies please do not use any product with Shea Butter due to the fact that Shea Butter is derived from the Shea Nut.

Shea Shea as in Shea Butter? What is that?

RAW UNREFINED Shea butter is in its natural form with nothing added to it or nothing taken away from it. It is not filtered or processed after leaving its source of origin. It has not been melted down and filtered through the cheesecloth or poured into molds to make it round, square or rectangular in shape. No chemicals, perfumes, oils, preservatives, bleaches or deodorizers have been added that would remove or deplete the vitamin content or otherwise change its natural properties. This includes attempts to remove the natural nutty aroma, change the color or texture, add chemicals to or remove qualities or properties from the shea butter.

 

REFINED - Opposite of unrefined in every sense. This shea butter has been passed through at least one filtering or meshing system. It may be deodorized, either by airing, chemical additions, or other process to remove the natural nutty aroma. It may be bleached, either chemically or as a result of the filtering system used to make it whiter in color. This type of Shea butter contains little to no benefit to your skin other than moisturizing. The vitamins and natural healing properties have been removed due to the chemical refining process.

Body Butter VS Body Creme

BODY BUTTER

BENEFITS
Will permanently soften skin texture with continued use.
Fades dark marks & scars.
Naturally moisturizes skin and hair.
Contains vitamins A, E and F, essential to skin cell repair.

BODY BUTTER CONTAINS: Raw Unrefined Shea Butter, Glycerin, Vitamin E, Silk Protein,Fragrance.

SHELF LIFE: 1 year

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BODY CREME

All of our original scents and designs now available in our Body Creme formula. We brought you this moisturizing alternative to give you more options when it comes to your skincare. Compared to our original Shea Butter formulated body butters, Body Creme is a creamy, smoother application for those who prefer a lighter moisturizer than what the Shea formulated body butters deliver. Whipped to perfection, we've added a preservative that will not leave any greasy residue after application.
BODY CREME CONTAINS: Water, Glycerin, Vitamin E, Cetyl Alcohol, Oat Extract, Soybean Oil, Avocado Oil, Fragrance.

SHELF LIFE: 1 year

Bakery Jar Design

All Jar caps are made on Bakery premises. They are designed by hand so each piece will be different from the last, no two can be exactly the same. During the designing process a jar will begin to take on its own unique characteristics. Caps can be washed with warm water and hold up to normal everyday wear and tear. Some models tend to have more fragility than others, so please handle all with reasonable care. SHEA SHEA BAKERY LLC and all works herein are copyrighted under US Copyright Law. Duplication of any kind and sale without permission is subject to legal action. Created by Bakery CEO, Sarah McClain. Patents pending.

 

 

P: 321-263-1888

  customerservice@sheamakery.com

PO BOX 6 MARSHALLS CREEK PA 18335